MyOxygen Ltd Privacy Policy

Who are we?

MyOxygen is a mobile and web bespoke software development company based in the UK.

Our contact details

If you have any comments or questions about this Privacy Policy or our data processing practices, please address them to us at or address the letter for the attention of our Data Protection Officer, who can be contacted at MyOxygen Ltd, Queen Square House, 18-21 Queen Square, Bristol, BS1 4NH.

Personal data we may collect and use
name and job title;
email address;
telephone number;
other information relevant to customer surveys and/or offers

Sources of personal data

We collect your personal data when you provide it to us yourself via the ‘Contact us’ page or via the ‘Join our mailing list’ button on our websites. We collect your data when you email us with an enquiry, or when you visit us at our stand at various exhibitions, or if you’ve taken part in a prize competition that we’ve organised or given us a business card at a networking event we’ve attended.

What we do with the information we gather

All personal data that we obtain about you will be used in accordance with current data protection law and this Privacy Policy. We, or third- party data processors acting on our behalf, will process your personal data as follows:

· As necessary , to perform a contract with you, such as a contract for one or more of our Services.
As necessary, to comply with a legal obligation, for the following purposes:
– where you exercise your rights under data protection law and make requests; and to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.
• As necessary , for our legitimate interests in providing the Services and ensuring they operate safely, securely and in a commercially suitable way which is tailored to your use and interests, for the following purposes:
– to provide you with our Services;
– to ensure the security of our websites, mobile applications and other technology systems;
– for the good governance of our business, including keeping financial records, to allow us to pay suppliers and to charge, invoice or refund customers;
– to search credit reference agencies before we provide you with credit;
– to provide you with information about our Services, administer membership of our newsletter distribution list, to contact you about administrative matters, and to manage and respond to any queries or complaints you make or any correspondence you send us;
– to process your survey or voting information;
– for the purpose of marketing our Services, including sending marketing communications and, where applicable, processing your registration, creating custom marketing audiences on third-party websites such as LinkedIn, and profiling and automated decision-making relating to our marketing;
– to “geo-fence” marketing so that you receive marketing communications or see advertisements which are relevant to your location;
– to process competitions, including notifying you if you have won, to confirm delivery of a prize or for other related purposes; and
– for market research and statistical analysis and to analyse the use of our Services so that we can improve them.
• Based on your consent, for the following purposes:
– to send you marketing communications.

If you win a competition, we may publicly post some of your data on our websites, on social media or mobile application (for example acceptance of a prize may also require you (unless prohibited by law) to allow us to post publicly some of your personal data such as on a winner’s page). However, we will not post your data publicly without your express consent.

We will collect and aggregate on an anonymous basis information about you and use of our Services with information about other users of the Services in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to the third parties referred to in the section below, such as partners, to give them a better understanding of our business and to bring you a better service. Aggregated Data will not contain information from which you may be personally identified.

Sharing your personal data

We will share your personal data with the data processors that help us to provide the Services. Any data processors with whom we share your personal data are limited (by law and by contract) in their ability to use your personal data for any purpose other than to provide services for us. We will always ensure that any data processors with whom we share your personal data are subject to privacy and security obligations consistent with this Privacy Policy and applicable laws.

We will disclose your personal data to third parties only in the following circumstances:

· if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets;

· if we or substantially all of our assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;

· if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

· in order to enforce or apply Our Terms of Use or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

· to protect the rights, property, or safety of us, our customers or other persons. This may include exchanging personal data with other organisations for the purposes of fraud protection and credit risk reduction.

Save as expressly detailed above in this section, we will never share, sell or rent any of your personal data to any third party without obtaining your consent.

International transfers of your personal data

Your personal data may be transferred to, and processed in a location outside of the European Economic Area (EEA).

In particular, your personal data may also be processed by third-party data processors’ staff operating in the United States or outside the EEA. Such staff may be engaged in, among other things, the processing of transactions and/or the provision of support services.

Some countries outside the EEA do not have laws that protect your privacy rights as extensively as those in the UK. However, if we do transfer your personal data to other territories, we will put in place appropriate safeguards to ensure that your personal data is properly protected and processed only in accordance with this Privacy Policy. Those safeguards include imposing contractual obligations of adequacy or requiring the recipient to subscribe to or be certified with an ‘international framework’ of protection. You can obtain more information about the safeguards we put in place by contacting us at

How long do we keep your personal data?

We will normally retain your personal data for as long as you use our Services and for up to three years after your last use of our Services or your last interaction with us (for example, the last time you opened an electronic communication from us or visited our websites).

We will retain your personal data for longer if we need to use it for our accounting purposes. We will also retain your personal data for longer if we believe we may need it in order to respond to any claims, to protect our rights or the rights of a third party, and we will retain your personal data for longer if we are required to retain it in order to comply with applicable laws.

We will always retain your personal data in accordance with data protection law and never retain your personal data for longer than is necessary.

Your rights

You may contact our Data Protection Officer by email at at any time, to:
– request that we provide you with a copy of the personal data which we hold about you;
– request that we update any of your personal data which are inaccurate or incomplete;
– request that we delete any of your personal data which we are holding;
– request that we restrict the way that we process your personal data;
– request that we provide your personal data to you or a third-party provider of services in a structured, commonly-used and machine-readable format;
– object to us processing personal data based on our legitimate interests, including profiling; or
– object to us processing your personal data for direct marketing purposes.
Your request must include your name, email address and postal address and we may request proof of your identity. We will respond to your request within the applicable statutory term.
Withdrawing your consent
Where we are processing your personal data based on your consent, you may change your mind and withdraw your consent at any time.
You can withdraw your consent to receive marketing communications by clicking on the unsubscribe link in an email or by adjusting the push message settings for the mobile application.
You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us at
The consequence of you withdrawing consent might be that we cannot do certain things for you.

How do we protect your personal data?

We use industry standard technical and organisational security measures to protect your personal data. We keep your personal data secure by implementing policies, procedures and access controls so that only authorised members of our staff or authorised third parties can access your personal data. We protect our information technology systems with firewalls and anti-virus and anti-malware software and other information security technology solutions. When we transfer your personal data to third parties we use encryption.

We cannot guarantee the security of your personal data when you transmit it to us. For example, if you email us your personal data, you should be aware that email is not a secure transmission method. As such, you acknowledge and accept that we cannot guarantee the security of your personal data transmitted to us and that any such transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to prevent unauthorised access.

Where we have given you (or where you have chosen) a password which enables you to access one of our Services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Links to other websites and mobile applications
We sometimes provide you with links to other websites or mobile applications, but these websites and mobile applications are not under our control. We are only responsible for the privacy practices and security of our Services. We are not responsible for the privacy policies, content or security of any linked websites or mobile applications. We recommend that you check the privacy and security policies of each and every website and mobile application that you visit.

MyOxygen Cookie Policy

What is a cookie?

A cookie is a small text file that stores Internet settings. Almost every website uses cookie technology. The cookie is downloaded by your Internet browser the first time you visit a website. The next time you visit this website from the same device, the cookie and the information in it are either sent back to the originating website (first-party cookies) or to another website to which it belongs (third-party cookies). By that, the website can detect that it has already been opened using this browser, and in some cases, it will then vary the content it shows.

Some cookies are extremely useful because they can improve your user experience when you return to a website you have already visited. This assumes that you are using the same device and the same browser as before; if so, cookies will remember your preferences, will know how you use the website, and will adapt the content you are shown so that it is more relevant to your personal interests and needs.

Your cookie settings on our websites.

Cookies on our websites that do not require approval. 
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. These cookies are used exclusively by MyOxygen and are therefore known as first-party cookies. They are only saved on your computer while you are actually browsing the website. 
An example of what these cookies do is to facilitate a switch from http to https when you change pages, so that the security of data transmitted is maintained. Furthermore, a cookie of this kind is used to store your decision about the use of cookies on our website. Your consent is not required for the use of strictly necessary cookies. 

Strictly necessary cookies cannot be disabled using the features of our websites.

Categories of cookies

Based on what function cookies have and the purpose for which cookies are used, there are four categories of cookie: strictly necessary cookies, performance cookies, functional cookies and marketing cookies. 

Strictly necessary cookies
Are essential in order to enable you to move around the website and use its features. Without these cookies, some services cannot be provided – for example, remembering previous actions when navigating back to a page in the same session. 

Performance cookies
Gather information about how a website is used – for example, which pages a visitor opens most often, and whether the user receives error messages from some pages. These cookies do not save information that would allow the user to be identified. The collected information is aggregated, and therefore anonymous. These cookies are used exclusively to improve the performance of the website, and with it the user experience.

Functional cookies

Enable a website to save information which has already been entered (such as user names, languages choices, and your location), so that it can offer you improved and more personalised functions. For example, a website can offer your local, price-relevant tax information if it uses a cookie to remember the region in which you are currently located. Functional cookies are also used to enable features you request such as playing videos. These cookies collect anonymous information and cannot track your movements on other websites.

Marketing cookies

Are used to deliver adverts and other communications more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of advertising campaigns. They remember whether you have visited a website or not. Cookies for improving group targeting and advertising will often be linked to site functionality provided by other organisations.

Your cookie settings on our websites.

We use cookies to ensure that we give you the best experience on our websites and to improve the relevance of our communications with you. However, if you would like to, you can change your cookie settings at any time.

It is important to note that if you change your settings and block certain cookies, you will not be able to take full advantage of some features of our site, and we might not be able to provide some features you have previously chosen to use.

Changes to our Cookie and Privacy Policy

We reserve the right to change our Cookie and Privacy Policy from time to time. Any such changes will be posted on this page. We recommend that you consult this page frequently so that you are aware of our latest Policies and can update your preferences if necessary. Your continued use of our Services shall constitute your acceptance of any revised Policies.

This Cookie and Privacy Policy was last updated on 25th April 2022.